Returns & Refunds

What is your return policy?
We want you to love your Lockedin Beauty products. If you're not satisfied, please reach out to us at info@lockedinbeauty.co.za with your proof of purchase to start a return. Please note we cannot accept returns sent without prior authorisation.

What if my order arrives damaged or incorrect?
Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us immediately at info@lockedinbeauty.co.za and we'll make it right.

How do exchanges work?
We handle exchanges as a two-step process: we'll arrange for you to return the original item first, and once approved you can place a new order for the item you'd like instead.

How long does a refund take?
Once we've received and inspected your return, we'll let you know if it's been approved. Approved refunds are processed back to your original payment method within 10 business days. Your bank may take additional time to reflect the amount. If 14 business days have passed with no refund, please contact us at info@lockedinbeauty.co.za.